NM
Nelisiwe M
1 reviews | Active since May 2010
05 Feb 2015, 12:03
bad service
There's no service that's worse than edgars in East Rand mall.I bought a phone BB Z10 and it works for a month and shut down, this is my 4th return. But my problem is when I went to check if my phone has been returned there were employees in the counter, unpacking stock the other guy was busy sending out courier. I stood there for 15 minutes and they just ignored mr
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Replies (1)
Edgars's replyOfficial
06 Feb 2015, 16:01Hello xabane,
We tried contacting you at 03:13 PM but we couldn't reach you.
Please note the insurance allows for a cell phone to be repaired 4 times before a credit can be given for you to buy another phone. Please be advised we do not offer curtesy phones in the interim. We apologise for the overall experience, but we assure you Finrite management is working on your query as this matter was sent as a matter of priority.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 03:13 PM but we couldn't reach you.
Please note the insurance allows for a cell phone to be repaired 4 times before a credit can be given for you to buy another phone. Please be advised we do not offer curtesy phones in the interim. We apologise for the overall experience, but we assure you Finrite management is working on your query as this matter was sent as a matter of priority.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply06 Feb 2015, 16:01
Official
Hello xabane,
We tried contacting you at 03:13 PM but we couldn't reach you.
Please note the insurance allows for a cell phone to be repaired 4 times before a credit can be given for you to buy another phone. Please be advised we do not offer curtesy phones in the interim. We apologise for the overall experience, but we assure you Finrite management is working on your query as this matter was sent as a matter of priority.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 03:13 PM but we couldn't reach you.
Please note the insurance allows for a cell phone to be repaired 4 times before a credit can be given for you to buy another phone. Please be advised we do not offer curtesy phones in the interim. We apologise for the overall experience, but we assure you Finrite management is working on your query as this matter was sent as a matter of priority.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,