CN
Carol N
1 reviews | Active since May 2015
06 May 2015, 14:30
Bad Service
I bought a jean on Monday the 4th May 2015. I had to return it because it does not fit me to get a bigger size.They was no bigger size and hoped for a refund . When I returned the jean on Wednesday 6th May 2015. I am told that the jean looks as if it was washed and is not in good condition. Why would i wash the jean its not my fault they put damages good on their shelves. I am so disappointed in their manager who said the jean doesn't look like the rest , how stupid can he be. The colour of stone wash jeans can never be the same. Angry as F**k!!!
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Edgars's replyOfficial
09 May 2015, 10:25Hello CanroseTP,
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused.
Kindly be advised that we have forwarded your query to the Store Manager to advise on the decision taken regarding your query. Please note that should the item you require to return not be in its original resalable condition along with the tag attached and proof of purchase, the exchange or refund cannot be granted as per our terms and conditions.
The final feedback regarding this will be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused.
Kindly be advised that we have forwarded your query to the Store Manager to advise on the decision taken regarding your query. Please note that should the item you require to return not be in its original resalable condition along with the tag attached and proof of purchase, the exchange or refund cannot be granted as per our terms and conditions.
The final feedback regarding this will be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply09 May 2015, 10:25
Official
Hello CanroseTP,
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused.
Kindly be advised that we have forwarded your query to the Store Manager to advise on the decision taken regarding your query. Please note that should the item you require to return not be in its original resalable condition along with the tag attached and proof of purchase, the exchange or refund cannot be granted as per our terms and conditions.
The final feedback regarding this will be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused.
Kindly be advised that we have forwarded your query to the Store Manager to advise on the decision taken regarding your query. Please note that should the item you require to return not be in its original resalable condition along with the tag attached and proof of purchase, the exchange or refund cannot be granted as per our terms and conditions.
The final feedback regarding this will be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,