Bad service
<p>I bought my phone last year September and it started giving me problems around November and I took it in for repairs @ Vodacom centurion in November, December, January and February and around March in too it back to Edgars connect in centurion because I bought it there and they book it in for repairs and it came with the same problemsize and around April I called the Edgars head office they said to me theye will replace my phone and they didn't and laSt month I took it Bacan again with the same problem and it came today and still the same phone with the same problem and when I tell the head office to give me a new 1 they give the Regional managers no and he's not picking up and I'm highly disgusted at their services regarding my phone</p>
We have escalated the complaint to the Edgars Connect centurion mall management to address as our valued customer is not happy that you have not received the handset as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Connect centurion mall management to address as our valued customer is not happy that you have not received the handset as promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Thanks for the reply, I spoke to the Regional manager Michael Geldenhuis he said I must give Mpho Mabena my phone to check it and I'm not happy with that because he's the store manager I don't understand how he will see if my phone is not working correctly as it has been to the repair centre 6 times for the last 6 months and he's given me unprofessional service and yet the Regional Manager says I must give him my phone to check ,please advise because I'm really not happy
Thanks for the reply, I spoke to the Regional manager Michael Geldenhuis he said I must give Mpho Mabena my phone to check it and I'm not happy with that because he's the store manager I don't understand how he will see if my phone is not working correctly as it has been to the repair centre 6 times for the last 6 months and he's given me unprofessional service and yet the Regional Manager says I must give him my phone to check ,please advise because I'm really not happy
I called Edgars hEadweard office this morning and I spoke to Bonolo who said they wondering give me a new phone because the phone is over 6 months, what I don't understand is when I toOK my phone for Repairs the second time why didn't they replace it or many be they were waiting for 6 months to pass then tell me they can't replace it???? Edgars team is not professional . I would never every buy anything from them....
***ARDS
I called Edgars hEadweard office this morning and I spoke to Bonolo who said they wondering give me a new phone because the phone is over 6 months, what I don't understand is when I toOK my phone for Repairs the second time why didn't they replace it or many be they were waiting for 6 months to pass then tell me they can't replace it???? Edgars team is not professional . I would never every buy anything from them....
***ARDS