bad service

<p>16/06/2017. My boyfriend and I called the edgars in promenade mall to find out about their closing time as we were in cavendish mall and the store did not have what we were looking for. We were informed that the store closes at 7pm. 6:00 we left the mall and hurried to promenade mall. When we arrived the edgars store was closed and on our way out of the mall we saw edgars active and my boyfriend decided to go in I think the time was 6:45. A few minutes after we were in the security closed the door and called us from the door telling us to "leave" as the store was closed. We asked what did she say as we though we might have understood incorrectly and she said "leave as the store is closed and I have a taxi to catch". That is when my boyfriend lost his cool and told her that she was unprofessional as that is not the way to speak to customer and she responded back telling my boyfriend that she "does not care as she wants to leave and we are making them late". We then took the top to go and pay and asked the cashier what the name of the security is and she said she does not know as they only refer to her by "Nana" I then asked for the manager and informed him of the incident and he advised that he heard us exchanging words but he could not interven as we were speaking Xhosa which I understood, however he also did not know the ladies name. I am very disappointed in the way that we were treated and feel like edgars does not train their securities properly on how to deal with clients. As a very loyal edgars customer I feel like paying up my account and closing it.</p>