FA
Fransisca A
1 reviews | Active since Jul 2019
08 Oct 2019, 13:40
bad service
Hi
Please see orders below and advise . I have been calling since last week and getting no help. They keep escalating this query.
Two of your agents advised me that the orders have been dispatched and I will receive it yesterday or today.
Now when I called in , its back to square one. They tell me the orders are not picking up on the system?????????????
Orders were placed on the 27th September. No one contacted me regarding this
Yes they are duplicate orders as they are gifts.
*** *** *** *** ***
Please I need this sorted out by tomorrow the latest as I need these for the weekend. I was not expecting any problems.
This is terrible service . I am tired of calling in almost every second day
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Replies (2)0
Replies (2)FA
Fransisca A's updateReviewer Update
08 Oct 2019, 16:00Your agent did get back to me , telling me its a system error and the orders were cancelled.
This is false advertising
1. I did advise two of your agents regarding the error of R0.00. They said they going to get back to me but no one did.
2. After advising your agents of the R0 payment. They still say the orders have been dispatched and I will receive them on Monday or Tuesday.
PLEASE LISTEN TO THE CALLS AS THEY ARE RECORDED!!!!!!
THIS SITUATION IS FALSE ADVERTISING AND I WILL BE TAKING IT UP WITH A LAWYER
IF NOTHING IS DONE. AS I NEEDED THE GOODS FOR THIS WEEKEND. I AM REALLY
UNDER PRESSURE OTHERWISE I WOULD NOT MAKE SO MANY CALLS TO YOU.
This is false advertising
1. I did advise two of your agents regarding the error of R0.00. They said they going to get back to me but no one did.
2. After advising your agents of the R0 payment. They still say the orders have been dispatched and I will receive them on Monday or Tuesday.
PLEASE LISTEN TO THE CALLS AS THEY ARE RECORDED!!!!!!
THIS SITUATION IS FALSE ADVERTISING AND I WILL BE TAKING IT UP WITH A LAWYER
IF NOTHING IS DONE. AS I NEEDED THE GOODS FOR THIS WEEKEND. I AM REALLY
UNDER PRESSURE OTHERWISE I WOULD NOT MAKE SO MANY CALLS TO YOU.
FA
Fransisca A's update08 Oct 2019, 16:00
Reviewer Update
Your agent did get back to me , telling me its a system error and the orders were cancelled.
This is false advertising
1. I did advise two of your agents regarding the error of R0.00. They said they going to get back to me but no one did.
2. After advising your agents of the R0 payment. They still say the orders have been dispatched and I will receive them on Monday or Tuesday.
PLEASE LISTEN TO THE CALLS AS THEY ARE RECORDED!!!!!!
THIS SITUATION IS FALSE ADVERTISING AND I WILL BE TAKING IT UP WITH A LAWYER
IF NOTHING IS DONE. AS I NEEDED THE GOODS FOR THIS WEEKEND. I AM REALLY
UNDER PRESSURE OTHERWISE I WOULD NOT MAKE SO MANY CALLS TO YOU.
This is false advertising
1. I did advise two of your agents regarding the error of R0.00. They said they going to get back to me but no one did.
2. After advising your agents of the R0 payment. They still say the orders have been dispatched and I will receive them on Monday or Tuesday.
PLEASE LISTEN TO THE CALLS AS THEY ARE RECORDED!!!!!!
THIS SITUATION IS FALSE ADVERTISING AND I WILL BE TAKING IT UP WITH A LAWYER
IF NOTHING IS DONE. AS I NEEDED THE GOODS FOR THIS WEEKEND. I AM REALLY
UNDER PRESSURE OTHERWISE I WOULD NOT MAKE SO MANY CALLS TO YOU.
FA
Fransisca A's updateReviewer Update
15 Oct 2019, 11:29Hi
Please let me know about my order #*** . Its past the 7 days now I must wait another 48 hours for a response. This is really ridiculous now. Previously I had a problem and the manager just apologises and does nothing to compensate my query. Now I am really curious to know what is the problem now. As you can see Edgars does not respond on HELLO PETER but they call us . ???????
Please let me know about my order #*** . Its past the 7 days now I must wait another 48 hours for a response. This is really ridiculous now. Previously I had a problem and the manager just apologises and does nothing to compensate my query. Now I am really curious to know what is the problem now. As you can see Edgars does not respond on HELLO PETER but they call us . ???????
FA
Fransisca A's update15 Oct 2019, 11:29
Reviewer Update
Hi
Please let me know about my order #*** . Its past the 7 days now I must wait another 48 hours for a response. This is really ridiculous now. Previously I had a problem and the manager just apologises and does nothing to compensate my query. Now I am really curious to know what is the problem now. As you can see Edgars does not respond on HELLO PETER but they call us . ???????
Please let me know about my order #*** . Its past the 7 days now I must wait another 48 hours for a response. This is really ridiculous now. Previously I had a problem and the manager just apologises and does nothing to compensate my query. Now I am really curious to know what is the problem now. As you can see Edgars does not respond on HELLO PETER but they call us . ???????