Bad service

I've took my phone for repairs at edgars somerset west. Today they send me message that I must collect my phone with an access of R500 which they didn't tell before they process everything as they used to the previous claims I did.. I did complained about that they asked me to call finrite and finrite telling me I must speak with edgars people in that store because there are wrong they should have tell me before they process everything the finrite person told me that (ref.06/07/2020) name Eleanor.. I posted on Facebook this issue, the lady said she is calling from Head office told me that they have change the procedures they no more tell the customers they only tell them when the phone is fixed completely which the guy from edgars store is telling me another story.. the last call ref ***/Go.. Amkhitha.. I need help please

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