RJ
Ronnae J
1 reviews | Active since Mar 2010
06 Feb 2015, 06:49
Bad Serice
My mother inlaw has an account with Edgars and has airtime sent to her cellphone monthly, she has changed her cellphone number in December and notified Edgars, for the last 2 months they have been sending the airtime to the old number. She has complained many times about this, her 2 sons have also been logging calls with Edgars but they always respond with someone will call her back and change it, as they can't do it. It has been 2 months now and nobody is calling her. Her name is Hazel Elliott and I will add her contact number below for you to contact her. This is deeply frustrating as now she has to operate with 2 cellphones.
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Replies (1)
Edgars's replyOfficial
09 Feb 2015, 10:45Hello Ronnae,
We tried contacting you at 10:42 AM but we couldn't reach you.
Please note we have checked the account of Mrs Elliot and upon findings it was discovered that there is no monthly subscription enrolled on the account. Therefore, the airtime will not be sent to the customer monthly. Kindly check the statements also, there is no amount debited on Mrs Ellios's account that is for airtime monthly subscription.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 10:42 AM but we couldn't reach you.
Please note we have checked the account of Mrs Elliot and upon findings it was discovered that there is no monthly subscription enrolled on the account. Therefore, the airtime will not be sent to the customer monthly. Kindly check the statements also, there is no amount debited on Mrs Ellios's account that is for airtime monthly subscription.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply09 Feb 2015, 10:45
Official
Hello Ronnae,
We tried contacting you at 10:42 AM but we couldn't reach you.
Please note we have checked the account of Mrs Elliot and upon findings it was discovered that there is no monthly subscription enrolled on the account. Therefore, the airtime will not be sent to the customer monthly. Kindly check the statements also, there is no amount debited on Mrs Ellios's account that is for airtime monthly subscription.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We tried contacting you at 10:42 AM but we couldn't reach you.
Please note we have checked the account of Mrs Elliot and upon findings it was discovered that there is no monthly subscription enrolled on the account. Therefore, the airtime will not be sent to the customer monthly. Kindly check the statements also, there is no amount debited on Mrs Ellios's account that is for airtime monthly subscription.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,