1 reviews | Active since May 2017
bad sarvise i reseve in edgas
<p>i send my phone to repairs in edgas they take long to fix my phone i was going and ask what hapen and i find that they not dowing follow up. now the proble is they fix my phone witout telling me that i will pay the amount of R500 when the phone is back the phone me to come and take my phone is back and i will pay R500 i ask why never tall me before fix its they saind the persen that was helping me was suport to do that but she never do that so i want my phone without paying that amount</p>
We have escalated the complaint to the Edgars Empangeni management to address as our valued customer is not happy that you have to pay the access fe for cell phone repairs , however we advice that for repairs a customer may be requested to pay access fee for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Empangeni management to address as our valued customer is not happy that you have to pay the access fe for cell phone repairs , however we advice that for repairs a customer may be requested to pay access fee for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.