Bad response
Good day I had an account at edgars which i happened to cancel it yesterday. When i quiet remember well i owed a sum of 7 Hundred and something, then when i went to pay it they said its now R1107. I just paid the amount but i was worried why that huge amount. After days they sent me an SMS that i owe Edgars an amount that i don't know. When i enquired they told me that its R149,99. The person at Edgars was patient and he helped without a problem. Now my problem is the consulted who answered the phone from the call centre of Edgars, Nontombi or Ntombi was VERY VERY rude she even hanged up without knowing whats the problem. I was polite because i wanted to know whats the problem, but before she could speak she said "do not shout, because i will not help you" mindue i didnt even speak my name! I said how on earth can u start a conversation like that? If i want to shout or be angry i think its within my rights because iam the one who is going to pay the money even if i do not know where it comes from. Then she hanged up. I find it very much disturbing as a customer, if the workers behave like these.. She doesnt have manners at all. You can not hang up on someone. Then who is going to help us if perhaps maybe "people of Edgars" behave like this? Now thats what made me to be very furious!
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Edgars's replyOfficial
24 Oct 2017, 13:38We have escalated the complaint to the Edgars customer services team management to address as our valued customer is not happy that the consultant was not professional when assisting her over the phone, which resulted in our valued customer closing the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Oct 2017, 13:38
Official
We have escalated the complaint to the Edgars customer services team management to address as our valued customer is not happy that the consultant was not professional when assisting her over the phone, which resulted in our valued customer closing the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
24 Oct 2017, 13:38We have escalated the complaint to the Edgars customer services team management to address as our valued customer is not happy that the consultant was not professional when assisting her over the phone, which resulted in our valued customer closing the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply24 Oct 2017, 13:38
Official
We have escalated the complaint to the Edgars customer services team management to address as our valued customer is not happy that the consultant was not professional when assisting her over the phone, which resulted in our valued customer closing the account . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,