JvdH
Jaco van den Heever

1 reviews | Active since Sept 2015

09 Sept 2015, 12:22

bad quality Soviet Jeans

I bought a pair of Soviet Jeans (Style No:12) about 5 months ago. After +- 2 and a half months after the purchase, the Jeans got ripped at the side of the back pocket. I went to exchange the Jeans for another pair of the same Soviet Jeans. +- 2 and a half months after that (yesterday) I saw the new jeans ripped in exactly the same place as the previous pair. So it is obviously bad quality. We pay between R500 - R1000 for jeans and the they don't even last 3 months. WHY DO YOU SELL BAD QUALITY PRODUCTS FOR SO MUCH MONEY?!?!?! Now I have to stand for about an hour in the customer service queue again. Last time there was only 1 person in front of me but I waited an hour because there is 2-3 employees at one till \helping"each other while the other 5 tills is empty. Very disappointed in Edgars! Will buy my jeans from another place from now on."""

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Replies (1)
Edgars
Edgars's reply11 Sept 2015, 15:13
Official
Hello Jvdh7,

Thank you for raising your concerns with us. Please be advised we have referred this matter to our buyers. We pride ourselves in selling quality clothing and we sincerely apologise that the soviet jeans did not meet your expectations. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please be more than welcome to contact us on the below number

Kind regards.
Edcon customer experience
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Best regards,