SR
Sherriann R
1 reviews | Active since Feb 2012
27 Apr 2015, 16:31
Bad quality products
I purchased two packs of Shelley brand underware from Edgars about 2 weeks ago, 2 pairs out of the one pack and one pair out of the other pack have completely started to fall apart at the seams as Shelley has no contact number and Edgars do not return underware I am stuck with 3 pairs that I might as well throw away!Hopefully Edgars will be able to take this up with them as they are purchasing products that are not of good quality!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
28 Apr 2015, 12:26Hello Sherriann,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We always want you to be satisfied with the products we provide. Therefore always advise, should you be unhappy with a product purchased, kindly visit the store of purchase along with your proof of purchase as per our T&Cs and request to speak to the Store manager regarding your concerns.
The item will then be assessed and feedback provided to you.
Thank you for your valued feedback. As it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We always want you to be satisfied with the products we provide. Therefore always advise, should you be unhappy with a product purchased, kindly visit the store of purchase along with your proof of purchase as per our T&Cs and request to speak to the Store manager regarding your concerns.
The item will then be assessed and feedback provided to you.
Thank you for your valued feedback. As it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply28 Apr 2015, 12:26
Official
Hello Sherriann,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We always want you to be satisfied with the products we provide. Therefore always advise, should you be unhappy with a product purchased, kindly visit the store of purchase along with your proof of purchase as per our T&Cs and request to speak to the Store manager regarding your concerns.
The item will then be assessed and feedback provided to you.
Thank you for your valued feedback. As it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We always want you to be satisfied with the products we provide. Therefore always advise, should you be unhappy with a product purchased, kindly visit the store of purchase along with your proof of purchase as per our T&Cs and request to speak to the Store manager regarding your concerns.
The item will then be assessed and feedback provided to you.
Thank you for your valued feedback. As it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,