1 reviews | Active since Feb 2017
Bad quality product from Tom Tailor sold at high prices
<p>I purchased a number of really lovely t-shirts from the TOM TAILOR brand at Edgars Sandton last year (2016). Two shirst developed holes after wearing them twice only. One retailed at R280 the other at R350. I went back to the Sandton store and they reluctantly exchanged them both - luckily my sizes were still available. The staff mentioned that they would investigate the quality of the producst. Now both those new shirts have started developing holes all over again! It is obviously terrible material quality, also by now I will not be able to claim another exchange as there was a SALE and all leftover sizes of those exact shirts were flogged for less than R90. I am just extremly dissappointed @ TOM TAILOR and @ EDGARS, especially as the shirts cost me so much! When I spend a good buck, I expect quality in return :(</p>
We are glad the you reported the matter in store we are certain that the store has taken correct measures regarding the quality of the TOM TAILOR brand. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We are glad the you reported the matter in store we are certain that the store has taken correct measures regarding the quality of the TOM TAILOR brand. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
I think you should at the very least offer me a refund for the defective products, do you not agree? Otherwise I do not know what high standard of service you are even referring to in your cut and paste email back to me. The proof in the pudding is real action not empty words. I am stuck with a defective product and you made the money... ?
I think you should at the very least offer me a refund for the defective products, do you not agree? Otherwise I do not know what high standard of service you are even referring to in your cut and paste email back to me. The proof in the pudding is real action not empty words. I am stuck with a defective product and you made the money... ?