1 reviews | Active since Feb 2012
Bad Quality Of Product
I bought clothes from Edgards on 11th April 2015 and bought a men's long sleeve shirt and a women's knitted jersey. I came home thinking that the quality of these clothes were very good since I bought them from Edgars, I threw the slips away. After the men's long sleeve shirt's first wash and after it had been worn once, the shirt tore on the right hand shoulder seam, the brand is Ecko Unlimited. The women's knitted jersey was worn once, NOT washed and had pulled loose from the seam on the sleeve as well. I cannot be worn now.<br> <br> I am extremely dissatisfied with the quality of the clothing especially taking into consideration the amount that was spend on the clothing. <br> <br> I hope Edgars can assist with this complaint as I still regard them as a quality merchant.
We would like to apologise for the overall experience.
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that; there is a proof of purchase, the item is unworn, the tags are still intact and it is within the 30 day warranty. If the item has a quality defect, then we have a quality assurance department that assess these items. However, a proof of purchase is required.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that; there is a proof of purchase, the item is unworn, the tags are still intact and it is within the 30 day warranty. If the item has a quality defect, then we have a quality assurance department that assess these items. However, a proof of purchase is required.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***