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Aatish D

1 reviews | Active since May 2019

12 Jun 2019, 14:20

Bad quality Ladies PJs

Good day,

2 weeks ago I purchased a ladies PJ set from Edgars Cornubia. I wore it once. Took it out again and the pants has a whole in the back. I a upset as I don’t like purchasing expensive PJs however my hubby said to me to buy this as it is quality. I paid R350 for this and I only wore it once. Please advise ASAP on a way to resolve this.

0
Replies (2)
Edgars
Edgars's reply12 Jun 2019, 16:41
Official
Dear Aatish

Thank you for sharing your experience with us.
Please return the pajamas to the store with your receipt or if it was purchased on your account they can retrieve the docket.

We apologise for the frustrations and inconvenience caused to you.
We thank you for taking the time to contact us .

***/GO

Kind regards

Edgars Customer Experience Team
*** 

Best regards,

Edgars
Edgars's reply12 Jun 2019, 17:47
Official
 As per our telephonic conversation today at 05:39 PM. Edcon as a quality assurance department which evaluates our merchandise and this should not be happening.We would like to apologize for all inconveniences caused. 
Kindly be advised we have referred your query to management for assistance and feedback will be provided to you. Reference number: ***/GO 
Kind Regards, The Customer Experience Team 

Best regards,