EJVR
EUGENE JANSE VAN RENSBURG
1 reviews | Active since Aug 2010
05 Oct 2015, 18:37
Bad quality jeans
To whom ever this concerns <br> I have bought 4 pairs of Stone-harbour jeans and 3 of them have torn in exactly the same place <br> I do not have the slip for the jeans because I recently move house and lost some of my paperwork and receipts<br> I would like to know if someone from customer service could contact me .I would really like to return the jeans and I know that if i go to the store without a slip they will refuse these jeans are not even 4 months old and the first on torn a month after i bough it <br>
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Edgars's replyOfficial
08 Oct 2015, 09:55Hello eugeneja,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and its within 30 days. However, for quality defect items a proof of purchase is required so we may prove that the denims were purchase with us, for audit purposes and to check whether they are still within the 6 month warranty. We apologise, however, the quality assessment processes cannot be adhered to without the proof of purchase.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and its within 30 days. However, for quality defect items a proof of purchase is required so we may prove that the denims were purchase with us, for audit purposes and to check whether they are still within the 6 month warranty. We apologise, however, the quality assessment processes cannot be adhered to without the proof of purchase.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply08 Oct 2015, 09:55
Official
Hello eugeneja,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and its within 30 days. However, for quality defect items a proof of purchase is required so we may prove that the denims were purchase with us, for audit purposes and to check whether they are still within the 6 month warranty. We apologise, however, the quality assessment processes cannot be adhered to without the proof of purchase.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and its within 30 days. However, for quality defect items a proof of purchase is required so we may prove that the denims were purchase with us, for audit purposes and to check whether they are still within the 6 month warranty. We apologise, however, the quality assessment processes cannot be adhered to without the proof of purchase.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Best regards,