Bad quality goods sold.

Bought a new cell phone from Edgars on the 25th April, phone only lasted 8 months, I am told it will take 7-14 working days, At this time of the year, I am uncontactable via whatsupp, will have to wait till I get home to see my e-mails.<br> <br> being out of contact puts a strain in any kind of a Business or personal life, Edgars will not worry because I paid cash for the phone, so the money is in their safe.<br> <br> When did shops stop putting their customer's needs 1st?<br> <br>