TW
Terence W
1 reviews | Active since Apr 2014
03 Mar 2015, 13:56
Bad quality goods
I purchased a pair of shoes at the Lichtenburg branch in August 2014. (R559.95) The soles have split open in February. The shoes have not been worn much as the brand name \Bronx"is still on the inside of the sloe of the shoe. The price tags have not even been totally worn off on the inside. I took the shoes to a shoe repairer"
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Edgars's replyOfficial
05 Mar 2015, 09:16Hello Terence van Wyk,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note in order for the item to be exchanged, the customer needs to have a proof of purchase and it should be within the 30 warranty and the item should be in its original condition. However, that differs with branded items thus the matter was referred to the buyers for further assistance. Concrete feedback will be given to
you.
We apologise for the overall experience
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note in order for the item to be exchanged, the customer needs to have a proof of purchase and it should be within the 30 warranty and the item should be in its original condition. However, that differs with branded items thus the matter was referred to the buyers for further assistance. Concrete feedback will be given to
you.
We apologise for the overall experience
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Mar 2015, 09:16
Official
Hello Terence van Wyk,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note in order for the item to be exchanged, the customer needs to have a proof of purchase and it should be within the 30 warranty and the item should be in its original condition. However, that differs with branded items thus the matter was referred to the buyers for further assistance. Concrete feedback will be given to
you.
We apologise for the overall experience
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. Please note in order for the item to be exchanged, the customer needs to have a proof of purchase and it should be within the 30 warranty and the item should be in its original condition. However, that differs with branded items thus the matter was referred to the buyers for further assistance. Concrete feedback will be given to
you.
We apologise for the overall experience
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Best regards,