1 reviews | Active since Jul 2013
Bad quality goods
I really don't know who else to complain to but I purchased a Steve madden handbag from edgars on the 3rd of February which is last month and my Steve madden handbag is already peeling its just over a month old and I paid R899 for the bag edgars refuses to exchange the bag for something else what else can I do R899 is quite a bit for a handbag of such poor quality. I didn't keep the slip as I did not intend on returning the handbag and really didn't think I had to worry about the quality as its supposeably a good brand which I thought I was investing in which actually turns out the total opposite I'm not impressed at all as it was a total waste of R899 edgars selling bad quality goods and now nobody can help the customer out. We must just accept paying for bad quality .
As per our telephonic discussion; kindly note our refund and exchange policy is part of the policy we render to our customers. Please note a proof of purchase is required when wanting to exchange, especially on branded items. This matter will be referred to the store for intervention and concrete feedback will be given to
you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
As per our telephonic discussion; kindly note our refund and exchange policy is part of the policy we render to our customers. Please note a proof of purchase is required when wanting to exchange, especially on branded items. This matter will be referred to the store for intervention and concrete feedback will be given to
you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,