mM
muhammed M
1 reviews | Active since Jul 2012
15 Oct 2015, 14:57
bad quality clothing
Good day <br> <br> I am terribly disappointed, I had bought jeans from Edgar's about 3 weeks ago to find that my jeans had already torn, this was embarrassing as I was at work,<br> I came to Edgar's to get the jeans as I would expect quality and not Chinese quality, I am not doing any hard labor and just sit at my desk so this should not happen.<br> <br> i have sent a mail through to Edgars with no responce<br> <br> i have images as well<br> Please let me know how I will be recompensed for this ?<br> <br> thanks<br> <br>
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Replies (1)
Edgars's replyOfficial
19 Oct 2015, 10:34Hello squarez ,
We tried contacting you at 10:22 AM but the number doesn't exist.
Please note our refund and exchange policy is part of the service we render to our customers. Kindly visit the store with the jeans and the proof of purchase, so the store manager may use his discretion and follow the quality assessment process, we apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 10:22 AM but the number doesn't exist.
Please note our refund and exchange policy is part of the service we render to our customers. Kindly visit the store with the jeans and the proof of purchase, so the store manager may use his discretion and follow the quality assessment process, we apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply19 Oct 2015, 10:34
Official
Hello squarez ,
We tried contacting you at 10:22 AM but the number doesn't exist.
Please note our refund and exchange policy is part of the service we render to our customers. Kindly visit the store with the jeans and the proof of purchase, so the store manager may use his discretion and follow the quality assessment process, we apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 10:22 AM but the number doesn't exist.
Please note our refund and exchange policy is part of the service we render to our customers. Kindly visit the store with the jeans and the proof of purchase, so the store manager may use his discretion and follow the quality assessment process, we apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,