RK
Rick K
1 reviews | Active since Jul 2014
24 Jul 2015, 09:30
Bad Quality Clothing
About 4 months ago I bought a pair of D66 black trousers from the store in Mall@Reds. Paying R399 for a pair of trousers one would expect at least a little bit of quality. during the same time I bought a pair from Woolworths too for R350. The quality of the stitching is just so much better on the Woolworths product. The belt loops on the D66 trousers are not spaced evenly. The trousers are literally falling apart, most recent a tear after it came out of the wash. The pocket is torn, both trouser legs the hem had to be put back in. I will never buy a pair of trousers from Edgars again!
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Edgars's replyOfficial
28 Jul 2015, 09:19Hello golfer31,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. Please take the trouser to the store with a proof of purchase and the store manager will assist you. We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. Please take the trouser to the store with a proof of purchase and the store manager will assist you. We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply28 Jul 2015, 09:19
Official
Hello golfer31,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. Please take the trouser to the store with a proof of purchase and the store manager will assist you. We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required and it should not be more than 6 months. The item will be taken for quality assessment. Please take the trouser to the store with a proof of purchase and the store manager will assist you. We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***