<p>On 29 May I bought a blanket from Centurion mall branch. Upon opening it, it seems it was returned by previous cutomer, as it was reeking of perfume. I called 5 days in a row, sometimes the phone ringing for up to ten minutes. Finally, the day before yesterday, I get through to Joseph. I explain to him the problem, as well as the fact that we are busty moving, and I cannot find the slip anywhere. He says het can locate it on the system with the date, time, amount and card details. I specifically tell him I want to return it, as I bought three others from Jet, without any problems. I go there today, the show me the slip on screen, I take a photo. But now he says he cannot refund me. He knows I bought it there, the date etc. I have the original packaging. At all other retilers one cann work on that. And now he refuses to refund me. Terrible service from Joseph</p>
Thank you for bringing this matter to our attention.Apologies for the frustrations caused .We have since contacted the store and they mentioned that there was no proof of purchase and the blanket was purchased with a credit card therefore they could not assist you further with a refund .
The store advised you to return with the receipt for further assistance with the refund .
***/GO
Kind regards
The Edgar's Team
Best regards,
Thank you for bringing this matter to our attention.Apologies for the frustrations caused .We have since contacted the store and they mentioned that there was no proof of purchase and the blanket was purchased with a credit card therefore they could not assist you further with a refund .
The store advised you to return with the receipt for further assistance with the refund .
***/GO
Kind regards
The Edgar's Team
Best regards,
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