Bad quality and customer service

I purchased a Fossil watch at the Galleria store on the 28th February 2015, this was my husbands 30th Birthday gift which i gave to him on the 14th March 2015 (His birthday). On that date the clasp of the watch broke as soon as he put the watch on. I returned the watch on the 19th March 2015 and was told that it cannot be replaced and it will be taken for repairs which will take approx. 3 to 4 weeks. It is terribly disappointing that he cannot wear this gift for the next 3 to 4 weeks. <br> <br> This was not a cheap watch and this is extremely poor customer service that within a month of purchase and one wear the watch cannot be replaced and furthermore the repair time is unacceptable. I have been a loyal customer for many years and will definitely think twice before purchasing from Edgars again as i believe the quality of product and customer service received from them is of the poorest level especially noting that the prices of these items.