Bad quality
<p>It was recently my birthday on the 8th of September 2016. I recieved a Steve Madden cross body bag purchased at Edgars the Mall of Africa branch which I didnt use immediately. My bag is peeling only 1 month after i recieved it. I'm very dissapointed with this product and I cannot return it as it was a gift and I was not given the reciept. I definately will no longer purchase from the edagrs store in future.</p>
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Edgars's replyOfficial
20 Oct 2016, 15:10We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality for branded items.
We understand you do not have proof of purchase however this is one of the requirement for assistance however we have raised this issue with the store manager of Edgars Mall of Africa to see if there is any way we can assist, you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply20 Oct 2016, 15:10
Official
We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality for branded items.
We understand you do not have proof of purchase however this is one of the requirement for assistance however we have raised this issue with the store manager of Edgars Mall of Africa to see if there is any way we can assist, you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,