Bad payment service at Edgars

Please see below the email that I've sent to edgars 7 December 2020 Ave already and still no reply up until today 30 January 2021 but yet my account is being billed every month.

Please note proof of payments were attached in the original email.

I've been experiencing issues with payments since September. End of September my card payment made in Vredenburg store was deducted off my bank account and the transaction slip showed approved, hence it never reflected on Edgars side so I had my first statement saying I'm in arrears. With my proof that the payment transaction went through and bank statements showing it was deducted I went to the store and was refunded out if their petty cash of which I made the one payment from the cash they have given me and and another payment which was my actual payment for that month of October yet the end of October I got a statement saying that I'm over R700 in arrears which is unbelievable and im very disgusted for having be put through so much nonsense while I'm a loyal customer paying my account every month.

Please assist me and explain to me how on earth is this possible????

Everytime I get to your store ever since lockdown there are clients complaining about payments issues.

I'm patiently awaiting your response.

Up until today no response.