Bad Online Shopping Experience

<p>After noticing that a promo was running on selected gear, I took the plunge of trying out the online store.</p> <p> </p> <p>Last night, I found a sneaker that I was really interested in and decided to buy it, but accidentally selected the wrong size on checkout. This morning, when reading through the order email, I noticed the size was off by one ( I wanted a size 8 and accidentally ordered a 7)</p> <p> </p> <p>I immediately called customer care and they assured me they can simply change the size since it was only a few hours since I placed the order. Around 11am today, a consultant called to tell me that the size could not be changed and I must place a new order (they will cancel the old one).</p> <p> </p> <p>I did as instructed but did not notice the promo was over. The new order reflected a price increase of just over R400. Surely this is not fair, as it was only a size change ? I do NOT want to cancel the order, but I feel that I just paid R400 to do a size change, which is ridiculous. I called the consultant again and she said there was nothing she could do. </p> <p> </p> <p> </p>