Bad online service

I ordered and paid for a Clarins gift set from Edgars, online (26 January 2018)and requested it to be delivered to their local store. The local Edgars stores are very small with a small variety of stock to choose from. I would assume that Edgars would take better care of customers in such regions because although their local stores really do not have much to offer we still feel to support Edgars via online purchases. It was promised that delivery will take 2-5days. It has been 12 days now and the Edgars manager at the local store does not hide is annoyance with me - I only followed up twice but clearly he was not in the mood for my query. His reply was that ehy have not received boxes yet and that they will call me. This is really so disappointing!