Bad Online Service

I placed 3 online orders on the 29 October 2017. One to Edgars, one to MrP and one to Exact. By the 2nd Nov'17 I received my MrP and Exact orders. I sent an email on the 4th Nov'17 to Edgars customer service to find out where my order is and the response I received on the 5th said that my query has been escalated and feedback will be given within 24 hours. I emailed them again today to find out where my order is and was advised again that my query will be escalated to the online management team and feedback will be given shortly. That was at 13h25 this afternoon. STILL NO FEEDBACK OR ANY FORM OF COMMUNICATION TO WHERE MY ORDER IS... Can someone, anyone give me an answer. So it is easy for you to just take my money and do not bother to keep me updated. I did not borrow the item from you, nor did i take it on credit. I paid for it. I want my item or just give me my money back. I want feedback and I want it soon. My reference number for my query is ********** 0989/GO.