1 reviews | Active since Mar 2015
Bad online service
<p>3 weeks ago I bought 9 sale items online , to my dismay edgars informed me that 4 of the items I had paid for with my account were out of stock. I cancelled the order but still received delivery which was subsequently collected but the amount has not been reversed from my account</p> <p>. Can edgars please reverse that amount from my account urgently.</p> <p> </p>
Thank you for making contact with us.
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for calling was to establish payment method and to request for your order number.
However your query is referred to our online management team to address and finalise. The team will be in contact within the next 48 working hours for resolution purposes.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for calling was to establish payment method and to request for your order number.
However your query is referred to our online management team to address and finalise. The team will be in contact within the next 48 working hours for resolution purposes.
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
I still don't have resolution to this issue. I returned the received items via your courier, my assumption is they would have been received by edgars over ago . Why has the charge not been reversed from my account?
Edgars has made contact with me regarding this matter but there is still no resolution. The person I spoke to did not have any context of the matter before calling me. We ended the conversation with her just getting info from me and then hanging without telling me what the way forward would be. The goods I returned were just over R1200 please reverse that amount from my account
I still don't have resolution to this issue. I returned the received items via your courier, my assumption is they would have been received by edgars over ago . Why has the charge not been reversed from my account?
Edgars has made contact with me regarding this matter but there is still no resolution. The person I spoke to did not have any context of the matter before calling me. We ended the conversation with her just getting info from me and then hanging without telling me what the way forward would be. The goods I returned were just over R1200 please reverse that amount from my account
I am still waiting for my refund please
I am still waiting for my refund please
can Edgars please send me a thorough break down of my account that clearly shows how the cancelled order was reversed if it was ever reversed
can Edgars please send me a thorough break down of my account that clearly shows how the cancelled order was reversed if it was ever reversed
the message from Edgars in this thread said I would be contacted within 48hrs. I am still waiting . I called the customer service line on the 16th and was told that the returned goods are still with the edgars couriers! this is bad service. all I want is my refund .
the message from Edgars in this thread said I would be contacted within 48hrs. I am still waiting . I called the customer service line on the 16th and was told that the returned goods are still with the edgars couriers! this is bad service. all I want is my refund .