IJ
Izak J
1 reviews | Active since Mar 2011
18 May 2020, 13:30
Bad online experience, no communication
I ordered two leather jackets for my daughter on the 12th of May. First I checked if the store closest to me had stock in both sizes (they did). And then I placed the order for Click and collect I have not had a single piece of feedback from edgers , except the status that says "Order Confirmed". So I would like to know how long do I still need to wait?? The store is not answering their phone lines and you are not answering your call centre lines either. Very bad online experience
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Edgars's replyOfficial
19 May 2020, 09:57Good day Izak,
Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As stated on our website, all online deliveries for essential items will take upto 3 weeks, due to the backlog of orders.
The store will inform you once the order is ready for collection. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As stated on our website, all online deliveries for essential items will take upto 3 weeks, due to the backlog of orders.
The store will inform you once the order is ready for collection. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply19 May 2020, 09:57
Official
Good day Izak,
Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As stated on our website, all online deliveries for essential items will take upto 3 weeks, due to the backlog of orders.
The store will inform you once the order is ready for collection. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Thank you for taking time to write to us We apologise profusely for the inconvenience caused. As stated on our website, all online deliveries for essential items will take upto 3 weeks, due to the backlog of orders.
The store will inform you once the order is ready for collection. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
IJ
Izak J's updateReviewer Update
19 May 2020, 10:15Thats for deliveries......not click and collect. Your website states 4 days. If I wanted to wait 3 weeks, why would I select the store?? I have a feeling companies are using cover as an excuse, and with the current financial state of edgars, maybe they should be more professional and accommodating. The items were in stock at kolonade when I ordered, why do you need to ship anything??? I spoke with a manager there and according to him, you guys inform them and they set the stock aside......so again.....why is there a delay? Except if you are too lazy to send the order to the shop
IJ
Izak J's update19 May 2020, 10:15
Reviewer Update
Thats for deliveries......not click and collect. Your website states 4 days. If I wanted to wait 3 weeks, why would I select the store?? I have a feeling companies are using cover as an excuse, and with the current financial state of edgars, maybe they should be more professional and accommodating. The items were in stock at kolonade when I ordered, why do you need to ship anything??? I spoke with a manager there and according to him, you guys inform them and they set the stock aside......so again.....why is there a delay? Except if you are too lazy to send the order to the shop