Bad Online Experience

I placed an online order with Edgars over a month ago and still haven’t received my order. When I call them they tell me that they’ll escalate my matter so it can be dispatched. I need to wait two more days for it to be escalated. This means my child will not have winter clothes this winter because of the bad service from Edgars. I understand that the COVID pandemic is affecting business but it’s no excuse. Why process more online orders knowing that you won’t be able to dispatch them in time? I always do my shopping online and this was the first and last time I’m doing online shopping with Edgars. Their service is bad.