Bad management and customer service

I have had such an horrible experience with the store manager at Edgar’s. I have purchased a pair of heels at the store, I noticed that it was the last pair and it looked like it had been worn underneath the sole however I asked the floor attendant and she said to me they can make a note on the shoe aswell to say that it has a mark it was our fast and I trusted them to do so, I also made a point to let them know I was not sure it would fit my daughter therefore I requested that they write everything down. When we got home it was too small, I took the shoe back and had such a horrible feeling experience with the manager at Edgar’s Somerset Mall Faranhaaz what an attitude this women had inspected the shoe and merely accused me of being worn so my argument is if she had worn the shoe why would would I return it would any sane person not clean it that would make sense bad customer service very impolite and really disappointing