sS
sabata S

1 reviews | Active since Sept 2009

03 Aug 2017, 08:24

bad lie Edgars and Hollard Insurance cellphone

<p>Edgars is lying to my face saying the insurance company that I have insured my cell phone have been trying to deduct money from account and there were no funds it is a pure lie I have bank statements to prove that they have never attemted to deduct money from my account both Edgars and Hollard Insurance are shifting the poles and no one is willing to take the blame.I t shows they are not honest I will never ever buy anything from Edgars in sebokeng and I swear I will never encourage any of my friends to buy at them.i am so disappointed in them they are running their store like ****a they are not proffessional enough they neeed a lot of training in customer care they lack honesty,innovation.intergrity I am so ashamed to be associated with them</p>

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Replies (1)
Edgars
Edgars's reply03 Aug 2017, 10:42
Official

We have received your concerns and apologise for the inconvenience caused by the matter as the cell insurance premiums were not debited and as a result our valued customer was inconvenienced. Query ref no: ***/GO. We apologise again for any frustrations incurred.

Kind regards.

Customer Experience Team

Call Centre: ***.