Bad Jean Quality
<p>About two months ago, my husband bought a jean from Edgars to replace his previous Edgars jean which only lasted a year (after a year, the material simply got torn in the washing machine). He had this new jean only two months, when it recently tore in the machine as well. The machine was on no harsh setting, and the tear was massive. The material must've been of a very bad quality. This is very dissapointing, since Edgars is very pricey, and good quality is certainly expected.</p>
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Edgars's replyOfficial
02 Aug 2016, 12:16Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this incident with the store manager of Edgars Montana for further assistance regarding our refund and exchange policy on quality, you will be receiving feedback shortly.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply02 Aug 2016, 12:16
Official
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this incident with the store manager of Edgars Montana for further assistance regarding our refund and exchange policy on quality, you will be receiving feedback shortly.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
02 Aug 2016, 12:18Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this incident with the store manager of Edgars Montana for further assistance regarding our refund and exchange policy on quality, you will be receiving feedback shortly.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback.
Your reference number is ********** 302/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply02 Aug 2016, 12:18
Official
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this incident with the store manager of Edgars Montana for further assistance regarding our refund and exchange policy on quality, you will be receiving feedback shortly.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback.
Your reference number is ********** 302/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,