1 reviews | Active since Sept 2009
Bad for business
<p>On the 02 July 2016 went to EDGARS STORE in Thabong shopping complex in Sebokeng to report a lost cell phone HI-SENCE U602 with all the the required documents as well as case number BECAUSE i HAVE INSURED MY CELL CLAIM NUMBER IS :TC ********** ********** 002. ACCOUNT HOLDER ID: ********** 882088.They did told me they will call me on onthe second week to come and collect a new cellphone they have failed to call me until I went there after 4 weeks they told me they are still waiting for authorization from their insurance (HOLLARD) UP UNTIL NOW STILL WAITING INSTEAD THEY GAVE ME LAME EXCUSE THAT A PERSON WHO AUTHORIZE IS NOT AVAILABLE.I HAVE INSURED MY CELL WITH A VALUE OF BETWEEN R1000 TO R2000.I am sick and tired of phoning Edgars or going to their store to ask for my cell cause now they are still receiving my insurance money every month on time.I did buy that cell on cash it was worth R1099.00.Their service is so bad for business AND WILL NEVER ENCOURAGE TO INSURE THEIR GOODS THROUGH EDGARS AND I AM SO DISAPPOINTED WITH THEM AND STRUGGLING TO HAVE MY CELL ON ME.PLEASE TREAT THIS MATTER AS URGENT CAUSE IT HAS BEEN LONG WEEKS.MY NAME IS FRANCIS SOMORO IDENTITY NUMER ********** 882088</p>
Thank you for notifying us of your overall service experience at our Edgars Thabong store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received communication from the store confirming that your query has been acknowledged and that you need to return in store to complete the cellphone claim process.
Once again our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your overall service experience at our Edgars Thabong store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received communication from the store confirming that your query has been acknowledged and that you need to return in store to complete the cellphone claim process.
Once again our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
********** 070/GO
I DID WENT TO THE STORE STILL NOTHING WAS SORTED OUT COMPLETE WASTE OF TIME I WILL LIKE KNOW WHEN WILL I GET MY CELLPHONE CAUSE THEY STILL CONTINUED DEDUCTING INSURANCE AND WHAT IS THE HOLDUP STILL BEING MORE FRUSTRATED MORE THAN EVER EVEN NOW MY MOM DID PASSED AWAY STILL ASKING WHEN WILL I GET MY CELL.I AM DEEPLY HURT AND REGRET INSURING THAT CELL I COULD SAVE MONEY AND BUY A NEW CELL.MAKE NO MISTAKE I WILL NEVER DO BUSINESS WITH EDGARS AGAIN.I WILL LIKE TO THANK A LADY WHO WORKED THERE HER NAME IS MBALI SHE TRIED HER BEST WISHING THERE COULD BE MORE OF HER AT EDGARS IN THABONG.I AM SO DISAPPOINTED WITH EDGARS.I STILL NEED THAT CELL WHAT IS THE HOLDUP MIND YOU GOOD PEOPLE I CANNOT BE AT EDGARS EVERYDAY I AM A WORKING MAN
********** 070/GO
I DID WENT TO THE STORE STILL NOTHING WAS SORTED OUT COMPLETE WASTE OF TIME I WILL LIKE KNOW WHEN WILL I GET MY CELLPHONE CAUSE THEY STILL CONTINUED DEDUCTING INSURANCE AND WHAT IS THE HOLDUP STILL BEING MORE FRUSTRATED MORE THAN EVER EVEN NOW MY MOM DID PASSED AWAY STILL ASKING WHEN WILL I GET MY CELL.I AM DEEPLY HURT AND REGRET INSURING THAT CELL I COULD SAVE MONEY AND BUY A NEW CELL.MAKE NO MISTAKE I WILL NEVER DO BUSINESS WITH EDGARS AGAIN.I WILL LIKE TO THANK A LADY WHO WORKED THERE HER NAME IS MBALI SHE TRIED HER BEST WISHING THERE COULD BE MORE OF HER AT EDGARS IN THABONG.I AM SO DISAPPOINTED WITH EDGARS.I STILL NEED THAT CELL WHAT IS THE HOLDUP MIND YOU GOOD PEOPLE I CANNOT BE AT EDGARS EVERYDAY I AM A WORKING MAN
nothing have happened so far I am so disappointed with Edgars cause now they busy deducting money from account for insurance for a lost cell I am so desperate
nothing have happened so far I am so disappointed with Edgars cause now they busy deducting money from account for insurance for a lost cell I am so desperate