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CB
Coleen B

1 reviews | Active since May 2020

06 May 2020, 16:28

BAD EXPERIENCE WITH EDGARS CLOSING MY ACCOUNT WHICH PREVENTED ME TO MAKE PAYMENTS!!!

I had an outstanding account balance of which I have been trying to settle for so long. I went into multiple stores and I was told that they cannot pick my details up on the system and that i do not exist on the system. The account was apparently closed with an outstanding balance on it!! HAVE YOU EVER!!!!! how can my account just be closed without notifying me and also given the fact that there was still a balance outstanding!! Due to this I have been unable to make any payments which has also reflected negatively on my credit profile!!! I AM VERY VERY ANGRY and DISAPPOINTED and i would like my account balance to be sent to me immediately and bank details of where I could pay and for this negative reflection to be REMOVED off of my credit profile IMMEDIATELY. I have not received statements since 2019 and therefore have not been able to pay and i have spent the entire week trying to get hold of someone to assist me to get this account paid so that I may receive a paid up letter. TERRIBLE SERVICE NO SUCCESS OR HELP GIVEN!!! HOW ON EARTH CAN EDGARS CLOSE AN ACCOUNT WITHOUT ANY NOTIFICATION AND WITH AN OUTSTANDING BALANCE!!!!!! HOW AM I SUPPOSED TO PAY IF THEY CANNOT EVEN PICK MY DETAILS UP ON THE SYSTEM!!! I WANT AN IMMEDIATE RESPONSE!

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Replies (2)
CB
Coleen B's update07 May 2020, 10:59
Reviewer Update
I would like this sorted out. I want to be able to pay the account as it says its been written off and it has reflected negative on my profile and I am very angry as edgars did not notify me of this at all and now i am unable to pay it as my details cannot even be picked up on the system and I want something to be done about this and sorted out today please so that I may pay and get a paid up letter! These references do NOT help i have called and phoned multiple departments and it had been a NIGHTMARE!!!!
CB
Coleen B's update07 May 2020, 12:04
Reviewer Update
I would like to know WHO has this account been handed over to and for Edgars to contact me and give me the settlement amount so that I may pay. I should not have to be phoning around trying to find out who it was handed over to when in the first place it was the negligence of Edgars to not even notify me of this in the first place!! I WOULD NEVER EVER RECOMMEND anyone to have an account at Edgars. Terrible service. It's simple....I want to pay my outstanding balance and have my credit profile cleared so I need to have the amount outstanding send to me with bank details. I should not have to call to find out who has this account! Account says written off so how must I pay if Edgards will NOT give me the details as to where to pay!