Bad experience in Edgars.

So I went to Edgars in Tableview branch Cape town to buy a pair of shoes. I did find the right type, but not the right size. So I've ask for assistance. They informed me that they don't have the size, but informed me of the other branches that have it in stock, specifically the Canal Walk Branch. I then ask them if the can get the shoes from Canal Walk branch and I will get it subsequently. I was informed that they unfortunately cannot do such transfers. So I've ask them to phone the branch and to request them to reserve it for me. Once again I was disappointed as they could not even find the phone nr. Eventually with some miracle , they did get the number but unfortunately nobody at Canal Walk answered the phone. So heavily irritated, I decided to go the next day to Canal walk to get the shoes. Just to find out they don't have the stock. I again requested them to get the shoes, but was disappointed. The manager was really not professional and also the assistant was extremely poor.

My advice to the regional manager, is to review these branches and to educate the employees on service.

Secondly, the Edgars service is really poor.