Bad Experience

n Saturday, 24 March, I booked 2 movie tickets to watch Black Panther at Cradle Stone Mall, the movie was for 14:00. When we got there , i was informed by the cashier that we booked the movie at Bay West, which is what the website kept defaulting to whenever it refreshed the page. The cashier called the manager who advised us to phone their call center since they would not be able to give us a refund. I phoned and was told my refund will reflect in 24 hours. I had an Edgars club card that i wanted to use but on the Ster - Kinekor website it said my card was not activated. So while i was at Cradle Stone, I decided to go to Edgars and get it activated, so that i can use it when booking the 17:00 movie , now bear in mind that I've had this card for close to 6 months and I've been paying for it. When i got to Edgars, the lady just told me to go to Ster- Kinekor to activate it and pay R30, without even asking me any questions or checking if it was activated at Edgars. So i did exactly that, however when i got to Ster - Kinekor, i was told i had to activate the card at Edgars. Why? i asked and they said their system could not do it. Now at this point i am livid because the two companies are supposed to be working together to make their customer experience seamless, as a customer I don't care if your people don't know how to collaborate, or if the card can only be activated in one store and not the other, you (Edgars told me to take the card to qualify for discounts . If you want me to use your service, you should make it easy for me. So to cut the story short, I ended up paying R280 for the 2nd time in one day. After paying for the 2nd time i asked the cashier at Ster - Kinekor if we could use our vitality card to get a discount, he smiled and said yes, but because I've paid already there's nothing he can do. This is the same cashier who told us that we need to go back to Edgars to activate our card so surely he should have given us other options of getting a discount. My main complaint her is not the discount but the fact that i was sold a club card but the very 1st time i decide to use it i'm sent from pillar to post. The people that are supposed to represent your brand and make sure that we keep using the services are failing you because they just don't care about the experience they give to your customers. I will be cancelling my club card with Edgars and i hope i will be refunded the money I've been paying for the Club Card since I've never used it and will not be using it ( it's an epic fail). As for Ster - Kinekor, i doubt i will ever be using your expensive prestige service or any movie theater fro that matter, i will have to wait until the movie is available on DVD.