Bad experience

Game SA worst service at head office. I bought washing machine at Game Keywest Krugersdorp, it's not working still under warranty, I bought it on account now headoffice tell me they can't find my transaction but I have the statement which shows the purchase provided them with the barcode straight from the washing machine box no luck. I need my washing machine fixed and I need it now. It's so disappointing to think how many years I have used game and never encountered such. Somebody please log that call for me to have someone to fix my washing machine. How am I supposed to do my laundry. Pp lease look into this asap. I need this fixed by end of the week