Bad Customer Servise

Following my first report on 27 Oct, Edgars responded and I told them Siphiwe and Jerome that I need my phone return to me by the 30th October. They told me that the phone will come on Monday 02 November. I heard nothing from them, no contact for feedback nothing from 2 Nov till 4Nov. I tried calling their work number serveral times on 2Nov till 4Nov with no success. Lunch time on the 4th Nov I went to the store and found Maureen, they told me Jerome is off. The guy didnt live a handover, now I had to explain to Maureen my problem. I waited for almost an hour and she told me that she cant find the repair store company as they dont pick-up the line. She claim she tied again after I left and told me that she cant find them and I must come to the store again tomorrow and speak to Jerome. She gave me attitude and she didnt take ownership of my problem. This morning just after 10am I called and spoke to Jerome who claim he was going to call me b4 12pm 4 feedback. He said that I must also call the repair company, what kind of nonsense is that?I dont have a relationship with the repair company,Edgars is. All I need is my phone Edgars, that I paid for. I will never do business withU. U bad