Bad customer service/Worst experience

Dear Edgar's ,I am writing this tweet to you to explain about the Worst experienced I had today (17/07/2021 @ 18:20)from Clearwater mall branch I was assisted by https://t.co/FHQZLHEZTF I was passing by edgar's on Friday the 16/07/2022 I saw that there is a 50% OFF sale and I thought i should invite my cousin to go with me at your store to do shopping because I know she loves fashion like me , we had a lovely shopping, people on the floor were really helpful. Things changed when we get to the till to pay Gcobisa was very Rude to the extend that even people that were in the Que laughed when she was talking to us because she was loud,when we get to her she great us ,however as soon as we told her that we want to do a Layby and explain to her that we want to do Layby separately so that every month for the next 3 month we gona pay and take out than to Layby everything at once and we have to pay the whole balance over 3 month then get the items ,1)she said to us she does not do Layby 2) she said she can do us a favor and help us only if we are Laybying everything at once 3)she said or we need to go join the Layby Que which we refused to go join the que after another as no ones scanned the que while we still at the que to instruct us and there is no sign to separate the ques then she said she is not gona help us with the Layby as it's gona be too much work for her because we want to Layby items separately ,we then as her to call the manager and he came his name is Thabiso when he cone we explained to him what has happened and he said to us we need to go join the Layby que and we still refused to join another que because no one scanned the que and instructed us to joining the Layby que then he stated arguing with us that the Que was scanned and we kept on saying that the que was scanned and then I think maybe he was starting to get irritated with us then he spoke to Gcobisa and he was like JUST help them (with an Attitude)then he left and she said to us you guys you making me Suffer because I dnt do Layby that's when the customer in the Que near buy us laughed ,and the lady next to her said I DON'T KNOW WHY PEOPLE WOULD WANT TO LAYBY THINGS THAT ARE ON 50% I did not see the lady's name and I didn't not bother to ask her name as her comment did not sit well with me at all I then asked Gcobisa how can you guys talk to us like that it's even worse that you are saying that when we are still here the she started mumbling trying to defend the lady ,then she assisted us however you could tell she was really frustrated and when she was busy with us she was busy chatting with the other clients that we at the next tell which I assume they are usual clients when I listen to the conversation she was also telling that they shouldn't loose the slip as they won't be able to exchange their I items it's 2 clients she spoke to regarding not loosing the slip with she was assisting us and she never mentioned anything of that sort to us the customer she was serving, as we were doing the last Layby for Dune ,the shoes were not in the box so she said to us you must go look for the box as the shoes won't scanned because it's not edgar's product and before we left we asked if we are not going to Que again and she never responded to that and Thabiso was passing next to her and we told that can we not que when we come back we are still going to look for a shoe box and he said ok with an attitude and we left and as we were leaving she said to the next cashier while Thabiso was around ,she was like Yoo I was so bored .however the other cashiers if there was issues with their customers products they would send other people to go get the things for the customer and we were treated differently and Thabiso was one of people helping to do that go get the right item for customers and bring to the cashier, we then went to get the shoe box and we got the wrong one and we didn't realized that's when Thabiso went get it for us which he could have went and do that the very 1st time what I have observed it that customers at that branch are not treated the same they look at the color of your skin ,soo sorry I dnt want to sound somehow however that's how I https://t.co/H4B0wmW5Oy we were leaving the doors were already close and there was a (white or colored guy at the door opening the door for us as the store was closed already I just didn't see his name but when I speak to him he said he is also the manager I tried to explain to him and he was not interested I picked that up because of the way he was responding to what I was saying and my cousin also pick that up and she was upset and said let's go because he is not interested then we went out as he closed the glass door he clicked his tongue on us and I'm sure he doesn't know that we heard him or even if that Glass door is closed you can still hear what the person is saying from inside/outside. This is my 2nd time I complain about the bad experience with edgar's I dnt know if this is edgar's culture or how the staff members are trained to give such service but it's really bad and today's experience made me ask my self of Layby is such a bad that will make staff to disrespect us customers that don't have money to pay for item immediately, I love edgar's you guys have beautiful fashion clothes and I love fashion and you sell variety of brands which makes it easier for me as a customer to buy from one store .But the service from the staff member towards the us who do Layby is the WORST.