Bad customer service: Trying to Close my account ( 7 Month and still not close)

ACCOUNT NUMBER: ***.

I have asked that you close this account in Augustus 2020. The amount was paid in full, but the account wasn't closed.

11th of January 2021 I received an email saying I need to pay another amount to be for the account can be close.

25th of march 2021. Received an SMS saying I am owing them money, but the account has been closed. The customer service just informs me that I need to pay another amount before the account can be closed. That they did not receive any notice of the account have been closed.

Poor Customer service You do not receive any feedback on emails .