Bad Customer Service (TCF)

I am very unhappy with the service I have received at Edgars vryburg. I took up a cellphone insurance that has gone off my account statement every month and my account was in arrears for a few month which i paid in full. My phone fell, hit a stone and broke. I took it up to claim for repairs more than a month ago and even today I have not received a resolution. I have gone there a lot of times and other times sent back because only one guys knows about this, or is the only one who can help. Even the manager could not assist. I asked them to request my phone back and cancel the insurance but still they could not help me. For all the years that I have been a loyal customer I am really disappointed and I feel let down. I am not the kind of person to complain but I have had to wait half my lunch hour for help at edgars and still no service. It is not about the claim anymore but how I have been treated as a customer. Treating Customer Fairly