TN
Thando N
1 reviews | Active since Mar 2009
26 Aug 2015, 18:53
BAD CUSTOMER SERVICE... REFUND
Last Thursday, 20/08/2015 I bought a Blackberry Z3 from Edgars KC cash. I was assisted by Michelle and Friday the phone started freezing and needed a software update it said. Friday I took it back and I couldnt be assisted coz Michelle wasnt there and I was told to come bk on Tuesday. Tuesday (yesterday) I went bk to the store as fed up as I was coz I had no phone over the wknd. I met Michelle and as irate as I was, I wanted my money bk coz its within the 7days and according to the CPA, I'm within my rights to get a full refund. She then told me she cant refund me coz of the T&C which she never made me aware of & I never signed for them. <br> I asked for the store manager, Chantel who then told me that she called the regional manager & according to the RM (she said) even though I didnt sign for them bt my name is there, I actually agreed to them which in my understanding it isnt right. The handset is still with them and I was told that it will be sent for repairs. According to my understanding and CPA I'm within the 7days and I should get my money bk. <br> <br> I'm very disappointed on how my problem has been handled by the Edgars, KC. I want my money back THATS IT....
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Edgars's replyOfficial
31 Aug 2015, 10:12Hello thando81,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our terms and conditions and as advised by the store management in Edgars Kenilworth, software is not considered a fault and therefore a credit or exchange cannot be granted, as software can be updated.
Since you have however advised of your dissatisfaction with the feedback provided to you in this regard, your query has been forwarded to the Regional manager to provide you with final feedback concerning your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our terms and conditions and as advised by the store management in Edgars Kenilworth, software is not considered a fault and therefore a credit or exchange cannot be granted, as software can be updated.
Since you have however advised of your dissatisfaction with the feedback provided to you in this regard, your query has been forwarded to the Regional manager to provide you with final feedback concerning your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Aug 2015, 10:12
Official
Hello thando81,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our terms and conditions and as advised by the store management in Edgars Kenilworth, software is not considered a fault and therefore a credit or exchange cannot be granted, as software can be updated.
Since you have however advised of your dissatisfaction with the feedback provided to you in this regard, your query has been forwarded to the Regional manager to provide you with final feedback concerning your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our terms and conditions and as advised by the store management in Edgars Kenilworth, software is not considered a fault and therefore a credit or exchange cannot be granted, as software can be updated.
Since you have however advised of your dissatisfaction with the feedback provided to you in this regard, your query has been forwarded to the Regional manager to provide you with final feedback concerning your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,