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sarisha naido-anthony
1 reviews | Active since May 2013
24 Nov 2015, 15:13
Bad customer service: no feedback
I have called the Edgars Call Centre 4 times to try and sort out a funeral policy that is on my name. I was promised everytime that someone would call me back with feedback. To date, no one has called me back. <br> I am still awaiting feedback regarding a funeral policy that is on my name, and I did not agree to take out. It seems like something so simple is wasting my time. <br> The customer service is terrible, and there is no integrity, and follow through. I am highly dissapointed in Edgars.
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Edgars's replyOfficial
25 Nov 2015, 16:46Hello joeysar,
Thank you for bringing this matter to our attention. Kindly note we have referred this query to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We sincerely apologise for the financial products that were enrolled on your account without your consent, concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Kindly note we have referred this query to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We sincerely apologise for the financial products that were enrolled on your account without your consent, concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply25 Nov 2015, 16:46
Official
Hello joeysar,
Thank you for bringing this matter to our attention. Kindly note we have referred this query to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We sincerely apologise for the financial products that were enrolled on your account without your consent, concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Kindly note we have referred this query to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We sincerely apologise for the financial products that were enrolled on your account without your consent, concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,