Bad Customer Service - New Accounts

<p>On Monday (13/06/2016) morning I app**** for a new account online. I then uploaded 3 months payslips with my application.</p> <p>On Monday morning I got a call from the new accounts department to e-mail my documents. I sent 2 e-mails, one at 9:38am and another at 13:37 to ********** with the documents attached.</p> <p>I got another call that I need to send my documents and the lady I spoke suggested that I take my documents to a store. On Monday afternoon I went to Edgars Mall of Africa at 17:30 and gave my documents to Shareen.</p> <p>On Tuesday morning (14/06/2016) I got a call from Shareen that head office says my documents are not clear, I then sent my bank statements to ********** which she then forwarded to head office. I got a call from head office that my bank statements are not clear, I resent them. The PDF documents are clear on my side.</p> <p>I then called head office on (011) ********** to enquire how I should send the documents because they are clear on my side and I was attended to by a very rude consultant.</p> <p>I have sent my payslilps and bank statements to ********** and to ********** again.</p> <p>I would like a resolution to this. Who do I send my documents to??</p> <p> </p>