Bad Customer Service leads to humiliation

Customer service at Head Office SUCKS!!!

As usal I went to Edgars to pay my account and got a shock of my life when I was told that my account is blocked. After spending alot of time at the store and after humi****ing myself to keep on repeating my story and everybody that was listening I finally found the reason for the block. I was first told that my account is behind and not paid...My husband is under administration and therefore they have blocked my account when I tried to do some shopping. I had to go through alot of humiliation at the Edgars store in Worcester trying to explain that we are not married in community of property and therefore I am not affected by this. Because my name is on the certificate they simply assumed that I am also affected. They didn't read futher on where they cleary state that I am not affected....now I battle for 2 weeks for them to lift the block as I want to use my account. They have put me on such a bad spot concerning my creditability. Because of that I can not even rent a flat for my husband and I as my creditability is at question. I am Furious about this and want them to clear my name ASAP. There is no excuse that will fix the humuliation that I had to go through this last 2 weeks. I have send emails and documentation to them but I only get Emails that state they forwarded to the right person. I don't want to hear that anymore.. I want action to be taken please!!!!!!SHAME ON YOU EDGARS