Bad customer service in edgars soshanguve

I bought a watch at edgars soshanguve crossing on the 5th of December 2019 and it was my mother Christmas gift and i gave her on the 25th and the 31st she started to complain about the watch not working properly because it started stopping and not moving. She loved the watch so much and said when i come home i will take to edgars because its within one month they will assist me. Today i went to the store in soshanguve crossing and i went to the lady who assisted me when i bought the watch and told her my story and all she said i will book the watch and there is nothing i can do. I said no.... The old lady needs a watch and I can exchange for another watch because my mom is used to watch and also the fact that it was a present and now it needs to be fixed and we bought it for only a month. I refused and i asked for the senior person in the store, a lady by the name of Vera.... She also said the same story and she said to me the manager is not there to make a decision..... For big store like these and you can't make a decision for a watch less than R 1000 you have to wait for store manager.... I am disappointed edgars soshanguve.

My mom is also disappointed she was thinking i am bringing her watch with me today but unfortunately Vera and her team in edgars soshanguve crossing disappointed her. Mymom is a old woman and she does not understand also these delay all she wants is her watch.