Bad customer service from Edgars

On the 13-02-2021 i went to Edgars fourways mall to close my Edgars account, since my account was accumulating interest after i paid my account in full during December month.

At Edgars fourways they phoned their head office and i spoke to the lady called Denil, she was very rude and refused to give me ref number or sent E-mail confirming that my account has been closed, i asked for her Surname and she refused to give me her surname telling me that its confidential.

The service from Edgars is very bad, if you call any company be it insurance or Municipality querying about a certain thing, they will either give you ref number or send you E-mail/SMS confirming that your request is acknowledged.