Bad customer service from Edgars

Sent Edgars an email on the 19th October querying my cash back due to me and the added charges on my statement (and my account has been up to date for over year)the automated return email confirmed feedback in 48hours.Its been more than 48hours and I did not receive any feedback.Sent a follow up mail and still no response.Terrible customer service from the old to the new owners of this once great Brand