Bad customer service from a manager on duty

Good day

Today we went to Maponya mall Edgars store and had a very bad and disrespectful confrontation from one of the store management by the name of Bongani, this manager used foul language that I would think is unacceptable to my wife. The manner is which he wanted to address my wife was what I wouldn't expect from a person in his position and I had to intervene on behalf of my wife.

We wanted to buy Soviet shoes for my son and at the tills it wasn't scanning the advertised amount on the sales floor. He became so brutal in his respond when called by a cashier and said he would not give away the items at the advertised amount, I then asked him to call his store manager and show us his companies consumer protection act,which he failed to show nor show interest in doing so.

I wouldn't expect such a nonsense service from someone in his position and if it need be,he needs to be retrained again to manage his position better and learn how to speak to customers in a respectful manner.

We ended up been given by a lady that was on duty at the advertised price and she was puzzled by his attitude and lack of CPA understanding.

Hope this will be fixed sooner and all customer should be treated equal, we shouldn't be made to feel like we need to do our shopping at high market areas only to get the best service.